Refund & Cancellation Policy
Last updated 29 August 2026 · Sizzle, Inc.
This policy explains when a Senior Companions membership can be cancelled and when a refund is available. It sits alongside our Terms & Conditions of Sale.
Cancelling
You may cancel at any time, for any reason. There is no cancellation fee and no minimum term. Cancellation stops all future charges; access continues to the end of the period already paid for.
- Email support@sizzle.network from the address on the account
- Telephone 818-633-0453 during business hours, Pacific Time
- Write to Sizzle, Inc., 23679 Calabasas Road, Suite 785, Calabasas, CA 91302
We action requests within one business day and confirm by email.
Refunds
First 14 days. If you are not satisfied within fourteen days of your first payment, we will refund that payment in full on request, whether or not minutes have been used.
Monthly plans after that. Charges already taken are not automatically refunded, because access has been provided for the period. If you cancel shortly after a renewal and have used few or no minutes in the new period, contact us — we will look at it and generally refund.
Yearly plans. Beyond the first fourteen days, we refund the unused whole months remaining in the term, less any months already delivered at the monthly rate for that plan.
Additional-minute purchases. Unused 30-minute blocks are refundable within fourteen days of purchase. Blocks that have been consumed are not.
Billing errors and duplicate charges
If you believe you have been charged in error, contact us before raising a dispute with your card issuer. We refund confirmed duplicate or erroneous charges in full, without argument, and normally within one business day.
How refunds are paid
Refunds are returned to the original payment method. Once issued, funds typically appear within five to ten business days depending on your card issuer. Refunds are made in United States Dollars (USD).
If the service fails
Where a fault on our side materially prevents use of the service, we credit or refund the affected period on request. We would rather you told us than lost the time.
Contact
Sizzle, Inc.
23679 Calabasas Road, Suite 785, Calabasas, CA 91302
818-633-0453 · support@sizzle.network